Frequently Asked Questions

Orders & Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Shop Pay, PayPal, and more.

Can I change or cancel my order?

Orders can be changed or cancelled within 24 hours. Please contact us at support@bsmmart.com.

Shipping

How long does shipping take?

Delivery timing depends on the product, shipping origin and destination. Some products ship internationally. For an estimate before ordering, email support@bsmmart.com with the product link and your delivery country.

Do you offer free shipping?

Free shipping within the U.S and worldwide. Any shipping charge for your order is shown at checkout. Read our shipping policy for details.

How do I track my order?

You will receive a tracking number via email once your order ships.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging.

When will I receive my refund?

Please see our Return Policy for eligibility, inspection and refund processing details.

Products

How can I check product details before ordering?

Review the specifications and selected variant on the product page. If you need confirmation of the brand, materials, dimensions or compatibility, email support@bsmmart.com with the product link before purchasing.

Contact Us

Email: support@bsmmart.com — Response within 1-2 business days.